Privacy Policy for Mouya.com

At Mouya.com, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we use it.

  • Information We Collect: When you place an order, subscribe to our newsletter, or contact us, we may collect personal information, such as your name, email address, shipping details, and payment information.
  • How We Use Your Information: We use your information to process orders, improve your shopping experience, and communicate promotions or updates. We will never sell, rent, or share your data with third parties without your consent, except as required by law.
  • Cookies: We use cookies to optimize your experience on our website—such as remembering your preferences and analyzing site traffic. You can disable cookies in your browser settings.
  • Data Security: Mouya.com employs encryption and secure payment gateways to protect your data during transactions.
  • Your Rights: You can request to access, update, or delete your data at any time by contacting us at privacy@mouya.com.
    By using Mouya.com, you agree to this Privacy Policy. Changes to this policy will be updated on this page.

 

Terms and Conditions for Mouya.com

Welcome to Mouya.com. By accessing or purchasing from our website, you agree to the following terms and conditions:

  • Product Descriptions: We strive to provide accurate descriptions of all our teas and essential oils. However, minor variations in flavor or appearance may occur due to the natural nature of our products.
  • Pricing and Payment: All prices are listed in HKD ($). Payment is due at checkout via our secure payment methods.
  • Shipping and Delivery: We aim to ship orders within 2–5 business days. Delays may occur during peak seasons or due to unforeseen circumstances.
  • Returns and Refunds: See below for our tea returns policy.
  • Use of Website: You agree not to use Mouya.com for illegal purposes or to harm the website’s functionality (e.g., hacking, spamming).
  • Liability: Mouya.com is not responsible for damages caused by improper use of our products. Always follow brewing guidelines and consult with your healthcare provider if you have allergies or health concerns.

 

Tea Returns Policy

At Mouya, your satisfaction is our priority. While we take great care to ensure the quality of our teas, we understand that sometimes things don’t go as planned. Here’s how we handle tea returns:

  1. Eligibility for Returns:
    • Returns are accepted for unopened tea packages within 14 days of delivery.
    • If you receive damaged, incorrect, or defective items, please contact us immediately for assistance.
  2. Non-Returnable Items:
    • Opened or used tea packages cannot be returned for hygiene and safety reasons.
    • Custom tea blends are non-returnable unless defective or incorrect.
  3. How to Process a Return:
    • Email minyi@mouya.com with your order number, reason for return, and photos (if applicable).
    • We will provide instructions for returning the item.
  4. Refunds:
    • Once the returned item is received and inspected, we will issue a refund to your original payment method (excluding shipping costs).
    • Refunds may take 5–10 business days to process.
  5. Exchanges:
    • If you prefer an exchange instead of a refund, let us know, and we’ll work to provide a replacement product.

If you have any questions about returns, feel free to reach out to our team at support@mouya.com.